Refund policy

I have a 30-day return policy, which means you have 30 days after receiving your item(s) to request a return. 

To be eligible for a return, your item(s) must be in the same condition that you received it; unused, not painted or decorated in anyway and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me at hellopennysrainbows@gmail.com. You will be sent a return address, once the return has been confirmed.

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Item(s) sent back without first requesting a return will not be accepted. 

I will refund the full order amount, minus the shipping costs for the return. 

You can always contact me with any return questions at hellopennysrainbows@gmail.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if any of the items are defective, damaged or if you receive the wrong item(s), so that I can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, i.e. custom products (such as special orders or personalised items).

Unfortunately, I cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item(s) you have, and once the return is accepted, make a separate purchase for the new item(s).

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at hellopennysrainbows@gmail.com.